Any unauthorized copy by a third party will be systematically prosecuted.

The site  is the property of the company FRANCE registered with the Saint-Etienne RCS under number 751 761 412, intra-community VAT number FR07751761412 (hereinafter “FRANCE XENON”).

Contact :

Mail: 4 T Rue du Stade - CS 50 020, 42420 LORETTE

Tel: 04 6996 9200

Email:  info{@}


Site :

Director of publication: Mr. CALTAGIRONE Anthony

Site Host: OVH -  2 rue kellermann BP 80157 59053 ROUBAIX CEDEX 1 - France 


These conditions of sale (hereinafter “CGV”) apply, without restriction or reservation to all sales concluded between FRANCE XENON SASAU and any customer, professional or consumer or non-professional within the meaning of the preliminary article of the Consumer Code (hereinafter referred to as “the Customer”), via the merchant site  (hereinafter the “Site”), relating to lighting accessories for automobiles (hereinafter “Products ").

Each purchase by a Customer on the Site is governed by these General Terms and Conditions applicable on the date of the order. The Customer accepts them without reservation, after having read them. Any order placed by the Customer implies acceptance of the General Terms and Conditions and being fully aware of them. The nullity of a clause of these General Terms and Conditions does not in any way entail the nullity of the other clauses. France XENON may modify and/or develop these General Terms and Conditions. In the event of modification, the General Terms and Conditions applicable to the Customer's order are those in force and accessible on the Site on the day the order is placed.

The General Terms and Conditions prevail over any conditions not expressly accepted by the Parties jointly.


The Customer who wishes to place an order chooses a Product for purchase on the Site, by connecting and following the steps indicated on the Site for placing an order, namely:

- choose the Product(s) they wish to put in their basket,

- fill out their basket and according to the instructions requested online, complete a form made available to them where they will include the information necessary for their identification (surname, first name, email address, postal address and delivery address, telephone number),

- validate your basket and your overall order in view of a summary displayed on the screen of the order and the All-Inclusive Price which includes the cumulative amount of the Products purchased including tax as well as the additional costs indicated (such as delivery costs) ,

- definitively validate your order by accepting these General Terms and Conditions by checking the box provided for this purpose.

From this moment, once the order has been validated by the “double click” and paid, a confirmation email, acknowledging receipt of the order and including all of this information will then be sent to the Customer as soon as possible. The Customer must therefore provide a valid email address when entering the fields corresponding to their identity. The order is recorded and the order number is communicated to the Customer. The processing of the order by FRANCE XENON will then be effective.

The order will be final once payment has been made by the Customer and collected by FRANCE XENON. For logistical and optimal performance reasons, any cancellation/modification request made after validation of your order ("Payment accepted") cannot be taken into account, even if the order is not yet indicated "In progress". delivery". It is specified (i) that France-Xenon will try, as part of an obligation of means, to take into account any request for post-order modification, and (ii) that in any case this does not prevent the exercise by the Customer of the rights available to him under legal guarantees and the right of withdrawal.

All the data provided and the recorded confirmation will constitute proof of the transaction.


3.1. Prices

The prices of the Products are indicated on the Site in EUROS (€) and All Taxes Included (TTC), excluding shipping costs. 

For any order placed from abroad and/or shipped abroad, the Customer takes the status of importer of the Products ordered. Customs and/or import duties may be required. These rights do not fall within the jurisdiction of FRANCE-XENON and will be fully borne by the Customer in addition to the price of the order.

For orders shipped outside the European Union and to the French Overseas Territories, invoicing is excluding taxes and in Euros (€). Customs and/or import duties may be required. These rights do not fall within the jurisdiction of FRANCE-XENON.

As of July 1, 2021, for orders placed within the European Union, the VAT applied to each user depends on the VAT rate of their country of delivery.

FRANCE XENON reserves the right to modify its prices at any time, it being understood, however, that the price announced on the Site on the day of the order will be the only one applicable to the Customer. 

Please note that the costs of approval and installation of the Products are not included in the price and are the responsibility of the Customer.

3.2. Promotional codes:

The promotional codes displayed on the Site, communicated in the press, offered by email to Customers registered with the FRANCE XENON newsletter or published by the various FRANCE XENON partners, can be entered in the box provided for this purpose in the Customer's basket before making payment.

Any conditions of use of said promotional code are added to these General Terms and Conditions and will be specified at the time the reduction code is issued (in particular the duration of use of the code). If the promotional code has expired, the Customer cannot use it.

Only one code can be used per order. A discount code cannot be used after placing an order.

Promotional codes cannot be transferred to a third party and cannot be the subject of any marketing. They can only be used by a Customer and for their personal use and under the conditions of use provided for this purpose. When a promotional code is given by France generally not to abuse promotional codes in any way.

Any abuse or breach of the conditions of use will be sanctioned by France XENON, which reserves the right in particular to cancel the benefits of the promotional code on the Customer's order and/or to suspend and/or close the Customer's France XENON account. .

The promotional codes available on the Website are reserved for Customers located in Metropolitan France.

3.3. Reimbursement of the difference:

In certain cases, FRANCE XENON offers reimbursement of the Product difference for which the Site indicates participation in this operation if the Customer finds the Product cheaper elsewhere.

For these Products concerned, FRANCE XENON undertakes to reimburse twice the price difference (between the price offered by FRANCE XENON and the price of the Product offered by a competitor) if the Customer finds the same Product sold less expensive on another site Internet.

By Product price, FRANCE XENON means the public price displayed on the Product sheet of the Site, excluding any particular promotional offer (sales, promotion, reduction code, etc.) and excluding shipping costs. The Product must not be out of stock on the competing site at the time of verification.

Reimbursement of the price difference is subject to the following conditions being met:

- The product indicated as less expensive must be identical to that sold on the Site: new product, with the same characteristics, same colors;

- the conditions of service linked to the sale of this competing product must be equivalent to the product sold on the Site: warranty period....;

- the delivery time must not be longer than more than 5 days as that proposed by FRANCE XENON;

- the competing offer must be offered by a site under French law in Euros including tax (no self-employment regime accepted);

- the Customer's request must be sent by email to FRANCE XENON within a maximum of 48 hours following its purchase on the FRANCE XENON Site. The address is: [email protected]  ;

- the offer is limited to one reimbursement per person and per Product of two (2) times the price difference only.

FRANCE XENON undertakes to reimburse the Customer twice the price difference in the form of a voucher valid for 60 days on the FRANCE XENON website. The voucher will be sent by email and added to the customer area. The voucher can be used on and cannot be converted into a reimbursement check.


4.1. Delivery terms

The Products are delivered to the address and within the deadlines indicated on the order summary email. This email mentions the delivery deadline for the Products ordered by the Customer.

FRANCE XENON offers a responsive service that allows same-day shipping on orders placed Monday to Friday (excluding public holidays) before 3 p.m.

Unless otherwise indicated on the order summary, delivery takes place no later than 5 days following the order. These deadlines are in working days, excluding postal delivery problems.

The aforementioned deadline may be extended in the event of modification of the order by mutual agreement between the Parties.

For Colissimo deliveries, the Customer has the choice between Delivery WITH or WITHOUT Signature. For shipments without signature, computer tracking is authentic unless there is a manifest error or proof to the contrary provided by the Customer,

When the Customer orders several Products at the same time and they have different delivery times, the delivery time of the order applied is the longest.

In the event of late delivery, the Customer may terminate the contract by LRAR or by email to the following addresses:

  • Xenled, 4Ter rue du Stade, 42420 LORETTE,
  • info{@},

after having taken care to give prior notice to FRANCE XENON to deliver the Product within a reasonable additional period of time. The contract will be considered terminated upon receipt of the letter by FRANCE XENON in the event of refusal of execution.

In the event that the order is definitively canceled, the Customer will obtain a refund of the price paid for the order, no later than 14 days following the cancellation of the order by the Customer.

4.2. Risk transfer

The risks relating to the Products are transferred to the Customer when he or a third party designated by him, takes physical possession of the goods (article L.216-4 of the Consumer Code) unless he has designated a carrier other than the one proposed by the professional, in which case the transfer takes place upon delivery to the carrier (L.216-5 of the Consumer Code).

FRANCE XENON offers several delivery alternatives. Indeed, before validating their order, the Customer can choose from four (4) different delivery methods:

- Sending by TRACKED letter;

- delivery by SoColissimo;

- Chronopost delivery;

- delivery by DPD.

The countries delivered, shipping methods and delivery times are indicated on the Site in the “Delivery” tab.


The offers for Products and prices appearing on the Site are valid as long as they are visible and available on the Site. A Product that has become unavailable is indicated as sold out. 


Personalized or made-to-order Products (with the mention “On order” on the product sheet) cannot be subject to cancellation, return, refund or voucher. If the Customer still returns their item, it will then be up to the Customer to pay the shipping costs of their choice so that the Product is returned to them. We will keep the Product available to the Customer for a period of 1 (one) month before destroying it after having given them notice to come and collect the Product or pay the shipping costs for return. It is specified that the preceding paragraph does not prevent Customers who are consumers from exercising their right of withdrawal or the legal guarantees (guarantee of hidden defects and legal guarantee of conformity) from which they benefit. 


6.1. Pre-contractual information:

In accordance with the requirements of articles L.111-1 et seq. of the Consumer Code, FRANCE :

- the essential characteristics of the Products sold by FRANCE XENON and ordered by the Customer,  The presentation photos of the products offered faithfully reproduce the products offered. However, the Customer is informed that minimal variations are possible.  


- the price of the Products to be sold and, if this price cannot be fixed in advance due to the Customer's specific requests, the method of calculating the price,

- the deadline for delivery of the Products,

- the period of availability of spare parts essential for the use of the Product(s) sold for the Products legally concerned,

- information relating to the identity and contact details of France XENON (indicated in these General Terms and Conditions),

- the existence and terms of exercise of the legal guarantees applicable to Products ordered by the Customer and sold by FRANCE XENON as indicated in these General Terms and Conditions.

6.2. Characteristics of the Products offered:

The Products are those which appear in the Product sheets published on the site These Products and services are provided while stocks last.

Unless otherwise clearly indicated on the product sheets, the Products sold are not approved for use on public roads  and are not approved by car manufacturers.

These Products are only reserved for closed roads, gatherings, meetings and circuits. The Customer is therefore required to have his vehicle pass the approval authorities in his country following the installation of a Product on his vehicle in order to be able to use public roads. 

Approval costs are the responsibility of the Customer. It is also his responsibility to notify his insurer of any changes. Each country has its own laws, the user must read these requirements before ordering. 

In any case, it is recalled that the installation of a xenon kit or an LED kit is subject to the legislation of the Customer's country and that it is supported in its entirety by the Customer. 

In France, for example, it is necessary to install a headlight washer and an automatic level corrector for any luminous flux exceeding 2000 Lumens (Lms). The legal and regulatory texts relating to daytime and nighttime lighting are recalled in articles R.313-1 to R.313-35 of the Highway Code.

Automotive electronics being scalable and complex, CANBUS Products, that is to say, having an internal anti-error system, are created and marketed by France-Xenon SAS in order to best adapt to the electronics of each vehicle, under an obligation of means.

We also draw the attention of our customers to the fact that high-power error-proof modules, external resistors or CANBUS systems are likely to rise in temperature. It is important to take all measures so that this type of product is not in contact with elements that may suffer from the high heat generated (plastics for example, etc.) 

A list of known incompatibilities for certain  Products is available here . This list is not exhaustive, and, in any case, the Customer is advised to seek advice from a professional in the installation of the Products. 

6.3. Parts search engine by brand / model / engine:

The information from our search engine is made available to the Client as part of an obligation of means. It is up to the Customer to check the compatibility of the purchased product with the original references of their vehicle. 


The payment methods accepted by FRANCE XENON are as follows:

- by credit card : 

The part dedicated to online payment of the Site is subject to a security system (SSL encryption). Bank cards are debited on the same day as the order, subject to validation of the transaction by the competent payment centers, otherwise the order cannot be taken into account.

No data relating to Customers' bank cards following payment is retained.

- by PAYPAL: 

Payment will be made under the terms of the general conditions of use provided by PAYPAL when using its payment service.

- Wire Transfer : 

When the Customer selects the payment method by transfer, to the following contact details:

  • IBAN: FRANCE XENON // FR76 3000 3018 4600 0270 3312 983

The order will be processed under the conditions mentioned above in article 4 hereof, upon receipt of the transfer to the bank account of FRANCE XENON using the contact details mentioned above.

- by cheque : 

When choosing the payment method, it is possible to select the “Cheque” mode and follow the procedure indicated on the Site. You should then send a check accompanied by the order number, within seven (7) days following the order by LRAR mail to the following address: Xenled, CS50020 4ter rue du Stade, 42420 LORETTE.

The order will then be processed under the conditions mentioned above in article 4 hereof, upon receipt of the Customer's check by

However, the Customer is already informed that for any payment of more than 100 €uros, a period of two (2) additional weeks is required before shipping the order. For checks over €100, the Customer must attach a photocopy of their valid identity document and proof of address less than three months old. Once the check is received by FRANCE XENON, it is deposited with the banking establishments for validation (anti-fraud verification).

No order is valid without having been the subject of validated payment.

In the event of refusal of a transaction by the payment centers, FRANCE XENON reserves the right to suspend the corresponding orders. The Customer will be notified by email, fax or telephone and must contact their bank to unblock the transaction.

Payment for your order in 3 or 4 installments by credit card from 100€ of purchases up to 3000€ with Oney Bank. 
The customer hereby accepts Oney's legal notices accessible here:

For professional Clients: in the absence of payment on the due date, the Client will be automatically liable for late payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by ten ( 10) percentage points, as well as a lump sum compensation for recovery costs of forty (40) euros, without prejudice to additional compensation on supporting documents. 



The direct costs of returning Products resulting from the consumer's desire to exercise their right of withdrawal are borne by the latter.

In accordance with articles L.221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days from the date of delivery of the Products to withdraw, without having to justify the reason. . The withdrawal period expires fourteen (14) days after the day of delivery of the Products ordered.

To exercise his right of withdrawal, the Customer must notify FRANCE XENON of his decision to withdraw using the form attached or available on the Site (see:  A form is available here. ) or an unambiguous declaration on the Website.  or at the address below. If the Customer uses this option, FRANCE XENON will send an acknowledgment of receipt of the withdrawal as soon as it receives the email. You can use the withdrawal form template but it is not obligatory. For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.


CS 50020


In the event of withdrawal by the Customer, FRANCE XENON undertakes to reimburse the payments received, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, at the latest within fourteen (14) days from the day on which FRANCE XENON was informed of the Customer's decision to retract. FRANCE XENON may defer reimbursement until receipt of the Products or until proof of shipment is provided, the date chosen being that of the first of these events.


The Product must be returned to the above postal address, without undue delay and, in any event, no later than fourteen days after the Customer has communicated their decision to withdraw. This deadline is deemed to have been met if the Product is returned before the expiry of the fourteen-day period.

The returned Product must be in perfect condition and accompanied by any accessories or instructions allowing its re-marketing to the address indicated above. The Customer's liability is only incurred with regard to the depreciation of the Products. resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning.

The Customer is informed that the aforementioned right of withdrawal is not applicable with regard to Products made according to the consumer's specifications or clearly personalized, under Article L. 221-28-3 of the Consumer Code .


9.1. Legal guarantee of conformity and hidden defects:

All Products are guaranteed under:

- the guarantee of conformity provided for by articles L.217-4 et seq. of the Consumer Code

- the guarantee against hidden defects provided for in articles 1641 et seq. of the civil code,

under the conditions and according to the modalities referred to in the boxes below.

Under the legal guarantee of conformity, FRANCE XENON guarantees the conformity of the Products as defined in Article L.217-5 of the Consumer Code.

Defects in conformity which appear within a period of twenty-four (24) months from delivery of the Product are presumed to exist at the time of delivery unless proven otherwise.

The Customer has a period of two (2) years from delivery of the Products to act.

The Customer can choose between repairing or replacing the Products, subject to the cost conditions provided for by article L.217-9 of the Consumer Code.

The legal guarantee of conformity applies independently of the commercial guarantee which may potentially cover the Product.

Under the legal guarantee for hidden defects, FRANCE would have given only a lower price if he had known them.

The Customer has a period of two (2) years to act from the discovery of the defect.

The Customer can choose between canceling the sale or reducing the price in accordance with article 1644 of the Civil Code.

In order to assert his rights, the Customer must inform FRANCE in which they were received with all the elements (accessories, at least equivalent packaging, instructions, etc.).

FRANCE XENON will reimburse, replace or have repaired Products or parts under warranty deemed non-compliant or defective under the aforementioned conditions.

Reimbursements for Products deemed non-compliant or defective will be made as soon as possible, and at the latest within fourteen (14) days following FRANCE XENON's observation of the lack of conformity or hidden defect.

FRANCE normal of the Products, accident or force majeure.

This warranty only applies to parts considered consumable with a limited lifespan, such as bulbs, only in the event that the damage is due to a manufacturing defect in the part concerned. 

Article 1641 of the Civil Code:

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given only a lower price, if he had known them.

Article 1648 of the Civil Code: 

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article L. 217-4 of the Consumer Code:  The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. 
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L. 217-5 of the Consumer Code: 

The property complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable: 
- if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; 
- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.


Article L. 217-12 of the Consumer Code: 

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Article L. 217-16 of the Consumer Code: 

When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of At least seven days are added to the remaining warranty period.

This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention.

Repair, replacement or modifications carried out during the legal warranty period cannot have the effect of extending the duration of a warranty.

9.2. Commercial guarantees:

Products purchased from France XENON on the Site can benefit, in addition to the legal guarantees of conformity and hidden defects, from a free contractual guarantee as indicated in each relevant Product sheet and under the conditions provided herein. Provisions 9.2.1 and 9.2.2. below constitute a commercial guarantee contract within the meaning of the Consumer Code.

FRANCE-XENON's commercial guarantees are granted to Customers present throughout French territory (metropolitan France). They are free, nominative and non-transferable. The assembly of the guaranteed Products must be carried out by a professional in the field.

9.2.1. : Commercial guarantees specific to certain Products

As part of an order, FRANCE XENON guarantees to its Customers present throughout French territory (metropolitan France):

- The conformity of the ballasts of the 25W and 35W xenon kits and XL6S LED kits in relation to the product sheet for an indefinite period (lifetime) from receipt of the order.

- The conformity of LED bulbs and LED Packs in relation to the product sheet for a period of one (1) year from receipt of the order.

- The conformity of other Products in relation to the product sheet for a period of one (1) year from receipt of the order.

In the event of implementation of this commercial guarantee, the Customer must inform FRANCE XENON in writing of the non-compliance of the guaranteed Products with the product sheet. The FRANCE XENON commercial guarantees will be limited to the repair, replacement or reimbursement of guaranteed products or defective parts, at the choice of FRANCE

For any return under the commercial guarantee, the shipment is the responsibility of the Customer and at their risk. Return costs after repair are the responsibility of FRANCE XENON in mainland France and overseas territories and invoiced to the Customer for any other destination.

The guarantee will be rejected in the event of:

- cosmetic damage, including but not limited to scratches, scuffs or breakage of plastic parts of the ports, unless the damage is due to a defect in materials or workmanship; 

-damage caused by use with a third party component or product;

- damage caused by an accident, abusive use, misuse or any other external cause; 

- modifications to the Products so as to alter their functionality or capabilities without the written authorization of FRANCE XENON; 

- defects resulting from normal wear or normal aging of the Product.

Also, it is expressly recalled that under the terms of article L.217-16 of the Consumer Code, the warranty period may be extended in the following case:

When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of At least seven days are added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention .

Furthermore, FRANCE XENON undertakes to apply the specific provisions of the contractual guarantees of manufacturers and importers on the Products that it sells or repairs, as indicated on the product sheets.  

9.2.2. Commercial guarantee specific to ballasts included in the 35W and 55W kits marketed by FRANCE XENON. 

The notion of “kit” means two (2) ballasts (35W or 55W) and two (2) bulbs, assembled together.

FRANCE-XENON offers a lifetime warranty only with regard to ballasts included in the “35W kit and 55W kit” marked “lifetime warranty” when purchased. This warranty only applies to ballasts (excluding bulbs).

The original invoice must be presented in order to be able to claim your guarantee. This commercial guarantee will be limited to the replacement of the defective ballast, under the conditions set out below.

The lifetime warranty is valid provided that the ballasts are still sealed. 

WARNING  : a check of the internal condition of the ballast will be carried out in order to verify that the origin of the fault is indeed internal to the ballast and not due to improper use of it (eg: overvoltage of your vehicle).

This guarantee cannot apply in the event of external events and/or misuse, such as in particular: 

1. Cracked ballast (wear);

2. Broken bulb or with fingerprints on the glass (UV test carried out on our premises);

3. Ballast having been opened (unsealed);

4. Order error, the model or color chosen does not satisfy you (after the legal withdrawal period of 14 days, as provided for in article 8 herein);

5. Kit purchased from a merchant other than


FRANCE FRANCE XENON cannot be held liable for defects, omissions or damage resulting from errors originating from documents or information provided by the Customer. FRANCE XENON is not responsible for what results from the installation / assembly of the Products, which must be carried out by a professional in the field.

FRANCE XENON cannot be held responsible in the event of incorrect installation or use of a Product by the Customer.


All intellectual property rights as well as the know-how belonging to FRANCE XENON and incorporated in the Products, in particular the kits, and/or the documents produced and provided to the Customer are and remain the exclusive property of FRANCE XENON. Any transfer of intellectual property rights or know-how for the benefit of the Client must be the subject of a written contract between FRANCE XENON and the Client expressly providing for such a transfer. In any event, FRANCE XENON is free to have and use its know-how and its own technology, developed during the supply of the Products.


12.1. Personal data

The information that the Customer communicates to FRANCE Customer order. The Customer undertakes to provide FRANCE XENON with sincere and true information concerning him. The communication of false information is contrary to these General Terms and Conditions.

We also inform Customers that we comply with the GDPR implemented on May 25, 2018. Customers' personal data are subject to computer processing and are kept by FRANCE XENON for a period which does not exceed the necessary period. for the purposes for which they are collected and processed, all information concerning these durations is indicated in our “  Personal data protection policy  ”.

The Customer has, in particular, a permanent right of access, rectification and opposition to all data concerning him, in accordance with European texts and national laws in force (article 34 of the law of January 6, 1978 and GDPR law of May 25, 2018). The Customer can at any time make a request to FRANCE XENON to find out what information FRANCE XENON has on the Customer. The latter may at any time and upon request modify this data at the following address: info{@} or rgpd[@] The Customer also has the right to lodge a complaint with the competent personal data protection authority (in France the CNIL).

If the Customer accepted it when placing their order, promotional emails offering new products, promotions, etc. will be sent. will be sent to him. The Customer may request to no longer receive emails from FRANCE XENON at any time by clicking on the link provided for this purpose at the bottom of each email.

FRANCE XENON is the sole holder of information concerning the Customer. If the Customer accepted it when placing his order, FRANCE XENON and its contractual partners may send him information as part of precise and punctual promotional operations.


12.2. Cookies

Browsing the Site may result in the installation of “cookies”. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a terminal on a site or a mobile application. The data thus obtained aims to facilitate subsequent navigation on the Site, and is also intended to enable various traffic measurements. Thus, when users connect to the Site, the servers automatically record information on how users use the Site via their account activity (number of connections, type of browser used, IP address, pages visited, etc. .).

However, a cookie cannot be used to read information contained in files on the Site user's computer.

Analysis services also use cookies generating data concerning the use of the Site. This data is used to help analyze the use of the Site, provide reports and other services relating to their activity. Users' personal information is not used by this analysis software.

The provisions and terms relating to cookies are available in the “Personal data protection policy and GDPR compliance” tab . 


13.1 Skills


The law applicable to this contract is French law, excluding its conflict of laws rules and the Vienna Convention on the International Sale of Goods. 

For professional Customers only: in the absence of amicable settlement within thirty (30) days, any dispute arising from the General Conditions of Sale will be subject to the exclusive jurisdiction of the competent courts within the jurisdiction of the commercial court of Saint-Etienne (42000, Loire).

13.2 Mediation

When he has the status of consumer, in accordance with the provisions of the Consumer Code, the Customer has the right to use a mediation service free of charge.

The online dispute resolution (ODR) platform is available at this address:

Mediator: Consumer Mediation Center of Justice Conciliators 


Contact details : 

- Website:

- Mail: 14 rue Saint Jean – 75017 Paris

- Email: [email protected]

The dispute can only be examined by the consumer mediator when:  (i)  the Customer justifies having previously attempted to resolve their dispute directly with FRANCE XENON by a written complaint to the following addresses: France-Xénon SAS, CS 50020, 42420 LORETTE and/or info[@] and  (ii)  the Customer submitted his request to the mediator within a period of less than ONE (1) year from his written complaint to FRANCE XENON.


FRANCE XENON will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. Unless there is a manifest error and until proven otherwise, FRANCE XENON's computerized records will be considered by the Parties as proof of communications, orders, payments and transactions between the parties.


FRANCE XENON, as a producer is subject to REP, and has a unique identifier for producers subject to Extended Producer Responsibility (REP):  FR217835_01NAJL


General Terms and Conditions Applicable as of 01/01/2024

Appendix: Form for exercising the right of withdrawal


Withdrawal form template

Please complete and return this form only if you wish to withdraw from your order. 

To the attention of: Xenled - 4ter rue du Stade - 42420 Lorette 

Email: info[@]

I/we (*) hereby notify you of my/our (*) withdrawal of the order relating to the sale of the goods below:


Order number : _________________


Ordered on _________________ / received on _________________ (*):


Name _________________


Address ___________________________________________________




Signature of the Client(s) 

(only if this form is notified on paper)