If you wish to withdraw, you have 14 days from receipt of your order to exercise your right of withdrawal: A form is available here.

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Here are the procedures to follow to return your product (breakdown, reference error, withdrawal, damaged product). Be sure to respect them, otherwise your product will be refused by FRANCE-XENON .

RETURNS ARE PROCESSED UNDER 5 WORKING DAYS 

REFUNDS MAY TAKE UP TO 14 WORKING DAYS

Products excluding xenon kits:

- Prepare and protect your package carefully, do not write anything on the package


- In the event of a withdrawal, if the product has a protective label on the packaging, do not tear it or try to open the packaging. The product must be reusable. If the packaging is not reusable, FRANCE-XENON will have to charge you for the packaging with a maximum of €5 for products with FRANCE-XENON or XENLED packaging, for third-party brand products ( Philips , Osram, etc.), any product with unsealed or torn packaging cannot be taken back and will be kept at the customer's disposal.

- Be sure to return the entire original package: think about cords, warranties, instructions, software, remote controls, etc.

Think about attach a letter with your package including your exact contact details, recalling your order number and the reasons for your return. The return address is:

XENLED

CS 50020

42420 LORETTE

Please note: we advise you to return your package in COLISSIMO or LETTRE MAX . La Poste thus provides you with a tracking number . Keep this number safe because if FRANCE-XENON does not receive this package, you will have to contact your post office with this number so that they can search for your package. This number will also allow you to send a proof of delivery to FRANCE XENON in the event of a dispute.

THE EXPRESS deliveries type Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Boxes.

RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AS DEFINED IN THE T&Cs.

Please note: you can refuse the package upon delivery (for error in the order, defective product, etc.). But you will have to wait for the time for the returns department to receive your package and for it to be processed, which will result in a reshipment, a voucher or a refund.

Products Xenon kits:

We recommend that you do the ballast or bulb inversion tests to verify that the problem is indeed with the bulb or ballast.

Your order is less than 1 year old:

You have determined that the problem is of the bulb :

It is necessary to return the bulb to us by Colissimo or Lettre Max S for after-sales service.

Think about attach a letter with your package or Max S Letter including your exact contact details, recalling your order number and the reasons for your return. The return address is:

XENLED

CS 50020

42420 LORETTE

Please note: we advise you to return your package in COLISSIMO or LETTRE MAX . La Poste thus provides you with a tracking number . Keep this number safe because if FRANCE-XENON does not receive this package, you will have to contact your post office with this number so that they can search for your package. This number will also allow you to send a proof of delivery to FRANCE XENON in the event of a dispute.

THE EXPRESS deliveries type Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Boxes.

You have determined that the problem is ballast :

It is necessary to take a photo of your ballast. You must then cut the cables of the ballast in order to prove that it is no longer usable (re-soldering a high-voltage cable can cause a fire).

In the photo taken, we must be able to identify the serial number of the ballast AND the connections severed.

Upon receipt of the photo, you will receive an email indicating that your order is being prepared.

YOU can't figure out if the problem comes from the ballast or the bulb (often the case for motorcycle kits for example):

It is necessary to return the bulb and the ballast to us by Colissimo or Lettre Max S for an after-sales service procedure.

Think about attach a letter with your package or Max S Letter including your exact contact details, recalling your order number and the reasons for your return. The return address is:

XENLED

CS 50020

42420 LORETTE

Please note: we advise you to return your package in COLISSIMO or LETTRE MAX . La Poste thus provides you with a tracking number . Keep this number safe because if FRANCE-XENON does not receive this package, you will have to contact your post office with this number so that they can search for your package. This number will also allow you to send a proof of delivery to FRANCE XENON in the event of a dispute.

THE EXPRESS deliveries type Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Boxes.

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Your order is more than 1 year old:

You have determined that the problem is from the bulb :

FRANCE-XENON bulbs are guaranteed for 1 year.

You have determined that the problem is ballast:

It is necessary to return the ballast to us in Lettre Max S for after-sales service.

Think about attach a letter with your package or Max S Letter including your exact contact details, recalling your order number and the reasons for your return. The return address is:

XENLED

CS 50020

42420 LORETTE

Please note: we advise you to return your package in COLISSIMO or LETTRE MAX . La Poste thus provides you with a tracking number . Keep this number safe because if FRANCE-XENON does not receive this package, you will have to contact your post office with this number so that they can search for your package. This number will also allow you to send a proof of delivery to FRANCE XENON in the event of a dispute.

THE EXPRESS deliveries type Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to PO Boxes.

PRODUCT RETURNS - WITHDRAWAL (14 DAYS):

- Prepare and protect your package carefully, do not write anything on the package


- In the event of a withdrawal, if the product has a protective label on the packaging, do not tear it or try to open the packaging. The product must be reusable. If the packaging is not reusable, FRANCE-XENON will have to charge you for the packaging with a maximum of €5 for products with FRANCE-XENON or XENLED packaging, for third-party brand products ( Philips , Osram, etc.), any product with unsealed or torn packaging cannot be taken back and will be kept at the customer's disposal.

RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AS DEFINED IN THE T&Cs.

If you have any questions, please do not hesitate to let us know.